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Frequently Asked Questions |
Q: What happened
to Kewanee?
A: Kewanee went out of
business in 2002, but parts are
still available. You can order
directly from from
Cici Boiler Rooms.
Q: I have a
question about a Kewanee boiler. Can
you help me?
A: Our parts
department is available to answer basic
questions about the parts we sell only.
We do not have service
technicians available to provide
technical support over the phone. We
recommend that you contact a qualified
service contractor in your area for
tune-ups, troubleshooting, and general
support.
Q: Can I purchase
Kewanee parts locally?
A: Since Kewanee is out of business,
there are no "factory-authorized sales
reps." Parts can be purchased
directly from Cici
Boiler Rooms. We ship
worldwide.
Q: What
is you return policy?
A: We do not normally accept
returns for repair parts. See our returns
policy.
Q: Does our
Kewanee boiler have asbestos?
A:
Our company only
sells replacement parts. We do not
have any information regarding asbestos
used in manufacturing.
Q: What methods of payment do you
accept?
A: We accept
Visa, Mastercard, and American Express
for all first orders. You can also
pre-pay by check or wire transfer.
Q: Our company likes to pay with purchase orders. Can I
set up a Net 30 account with Cici Boiler Rooms?
A: Initial orders must be prepaid or placed with a
credit card. High-volume customers can inquire about a Net
30 account after six months of ordering history. Regardless
of the circumstances, we are unable to set up accounts for
companies that have not established a six month high-volume ordering
history. This applies to wholesalers, manufacturing reps,
hospitals, schools, state/local government, etc.
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